WhatsApp communications
and privacy policy
Helpful replies, optional service updates and a clear choice to stop.
Issue 1 · Updated 19 October 2026 · Owner: Thinking Freely Ltd
Who this policy covers
This policy explains how Thinking Freely Ltd uses WhatsApp for enquiries, client communications and optional marketing. Our business WhatsApp number is 07949 535538. Contact info@thinkingfreely.co.uk with questions. Read this alongside our Privacy Notice.
Replies and information you request
When you message us, we can respond to that enquiry, answer questions and send the service details, quotations or booking information you request. Where appropriate, we may follow up an active enquiry or agreed service. We keep this relevant to your request and respect your preferred contact method. Contacting us does not automatically subscribe you to ongoing marketing.
Your separate marketing choice
For ongoing WhatsApp marketing, we use opt-in consent for all contacts, including business contacts. You may choose occasional updates and offers about Thinking Freely’s ISO consultancy, auditing, training and business support services. These include quality, environmental and energy management, health and safety, information security and AI management support.
The choice is optional and separate from enquiries and email marketing. Declining or withdrawing it does not affect your access to our services. This permission covers Thinking Freely communications through WhatsApp only; it does not cover other brands, email marketing, SMS or marketing calls.
You can tick the optional box on our WhatsApp contact page and send the prepared opt-in message in WhatsApp. You may also send us this wording directly:
I would like Thinking Freely Ltd to send me occasional WhatsApp updates and offers about its ISO consultancy, auditing, training and business support services. I can withdraw at any time by replying STOP or emailing info@thinkingfreely.co.uk.
Opening a chat, viewing this policy or ticking a box without sending the opt-in message does not give us a consent record. We record permission from the affirmative message you actually send. If you remove that agreement before sending, we do not treat the enquiry as a marketing opt-in. Existing conversations are not automatically opted in by publication of this policy.
Stopping messages
To stop WhatsApp marketing, reply STOP, tell us in any other clear way, or email info@thinkingfreely.co.uk and identify the WhatsApp number concerned. You do not need to give a reason. Our promotional messages identify Thinking Freely and include a way to stop them. We will action your request promptly and exclude you from subsequent marketing sends.
A marketing opt-out does not prevent essential communications about a service you have requested. If you ask us to stop all WhatsApp contact, we will honour that and agree another channel where necessary. We do not add you to customer WhatsApp groups or share your number with other customers without separate agreement.
Information we use and why
WhatsApp may make your phone number, profile name and profile information visible to us, alongside messages, attachments and message dates. We use relevant details to handle your enquiry or agreed work. Our lawful basis is taking steps you request before a contract, performing a contract where applicable, or legitimate interests in managing business enquiries and client relationships. Our lawful basis for optional WhatsApp marketing is consent.
We keep evidence of the opt-in message, its date, the number concerned and the wording supplied, and record any withdrawal. A limited do-not-market record may be retained under our legitimate interest in respecting your choice and preventing further unwanted contact. We review records and keep them only for as long as their purpose, applicable record-keeping obligations or a justified need to establish or defend claims requires. Further retention and rights information is in our Privacy Notice.
WhatsApp, privacy and your choices
Choosing Open WhatsApp takes you to WhatsApp, a separate service operated by Meta. WhatsApp processes information under its own privacy policy, including international processing. Its terms and privacy information apply to your use of the service. We remain responsible for our use of messages and contact details. This website’s WhatsApp links do not load a WhatsApp tracking widget or automatically send messages.
Please do not send payment card details, identity documents, health information or confidential audit evidence in an initial WhatsApp message. We can agree a suitable way to exchange necessary records. You can use email or our contact form instead. For access, correction, deletion, objections or other applicable privacy rights, contact us using the details above. You may also complain to the Information Commissioner’s Office.